Gowim's Approach to Responsible Gaming
More than a policy — this is how we operate every day
At gowim, responsible gaming is not just a section buried in a policy document that rarely gets read. It is something we build directly into how our platform works, how our team is trained, and how we engage with every player.
We understand that online gaming can be an enjoyable and relaxing form of entertainment — something many Malaysians unwind with after a long day. But we are also aware that for a small number of individuals, gaming can shift from entertainment to something that disrupts daily life. That is why we provide a range of tools and support to help every player stay in the safe zone.
Our philosophy is simple: you play to have fun, not to solve financial problems or escape stress. When the intent behind playing shifts from entertainment to something else, that is the time to pause and seek help — and gowim is here to make that process easy.
All self-control tools at gowim are free, easily accessible and take effect without delay. No need to speak with anyone — you can activate them yourself directly from your account settings.
Self-Control Tools at gowim
Deposit Limit
Set the maximum amount you can deposit in a day, week or month. Any attempt to exceed the limit will be automatically declined.
Loss Limit
Set a loss limit for a specific period. Once the limit is reached, you will no longer be able to place new bets until the limit resets.
Session Time Limit
Limit the duration of each gaming session. The system will notify you before the limit is reached so you can wrap up comfortably.
Self-Exclusion & Breaks
For a temporary break or long-term exclusion, contact support or access it directly from your account settings.
Warning Signs of Problem Gambling
Recognise the signs early before they become a bigger problem
Gambling addiction does not happen overnight. It develops gradually, often without the individual realising it. Here are some warning signs to watch out for — whether in yourself or someone you care about:
Gambling with money that should be used for essential needs such as rent, bills, or food.
Betting increasingly larger amounts to feel the same level of excitement as before.
Trying to recover losses by continuing to play despite repeated losses — the "chasing losses" trap.
Lying to family or friends about gambling activity and the amount of money spent.
Feeling anxious, irritable or uncomfortable when unable to play.
Neglecting work, family or personal responsibilities due to spending too much time playing.
Borrowing money or selling assets to fund gambling.
Have tried multiple times to stop or reduce gambling but without success.
Self-Assessment
Simple questions to assess your gaming habits
Answer the following questions honestly. If you answer "Yes" to three or more, it may be time to speak with someone who can help.
Have you ever played longer or spent more than you planned?
Have you ever felt the need to hide your gambling activities from others?
Has the money you spent on gambling ever affected your ability to meet financial responsibilities?
Have you ever played to escape problems, sadness, or boredom?
Has gambling ever caused conflict or problems in your relationships?
Have you ever felt restless or on edge when you were unable to play?
If you answered "Yes" to most of the questions above, do not delay — contact the gowim support team immediately to help you activate self-control tools or account exclusion.
Guide to Healthy Gaming at gowim
Eight core principles to keep gaming a form of entertainment
Set a Budget
Set aside only the amount you can genuinely afford to lose before you start. Never exceed that budget.
Set Your Time Limit
Set a time limit before you start and stick to it even when you are winning.
Play for Fun
Treat gaming as entertainment — like watching a movie — not as a way to earn income.
Don't Chase Your Losses
Losses are part of the game. Stop when your budget runs out — do not try to win it back.
Take a Break
Step away from the screen, drink some water, and take regular breaks. Avoid playing non-stop in one long session.
Don't Play When You're Stressed
Avoid playing when you are emotional, exhausted, or under the influence of alcohol.
Maintain a Healthy Life Balance
Make sure gaming does not take time away from family, work, hobbies or other important responsibilities.
Speak Up When You Need To
If you feel overwhelmed, do not keep it to yourself. Talk to someone you trust or reach out to gowim support.
How to Activate Self-Control Tools
A simple process — can be done in just a few minutes
Gowim designed its self-control tools to be easily accessible to all players without the need to go through complicated procedures. Here are the simple steps to activate the various available tools:
Login to your gowim account
Access the platform from your device and log in using your registered credentials.
Go to Account Settings
Click the profile icon at the top of the platform and select "Account Settings" or "Responsible Gaming".
Choose the tool you need
Select a deposit limit, time limit, loss limit or self-exclusion based on your current needs.
Confirm and activate
Enter the limit value you want and confirm. The set limit takes effect shortly after.
If you wish to activate self-exclusion or need further assistance, contact our support team via live chat on the platform. We will process your request promptly and confidentially.
Responsible Gaming FAQ
Answers to the most frequently asked questions
Understanding Gaming Risk Levels
Know where you stand on the gaming spectrum
Not all online games carry the same level of risk. The risk depends on how you play, not just how often you play. Here is a simple overview of the gaming risk spectrum:
Many players move from one level to the next without realising it. Regular check-ins using gowim's self-control tools are the best way to ensure you stay at a safe level.
Gowim's Ongoing Commitment
What we do every day to support our players
Responsible gaming is not solely the player's responsibility. gowim also carries a significant responsibility in ensuring our platform environment does not encourage unhealthy gaming habits.
- We do not send promotional offers to players who are currently in a self-exclusion period.
- Our team is trained to identify concerning gaming patterns and reach out to the relevant players.
- We do not use design techniques that are intentionally designed to make it difficult for players to stop.
- Responsible gaming information is clearly displayed and easily accessible from any page on the platform.
- We support awareness campaigns on the dangers of gambling addiction within the Malaysian community.
- All gowim advertisements and promotions never target vulnerable groups such as minors or those known to have gambling issues.
The long-term wellbeing of our players always takes priority over short-term platform revenue. This is not a slogan — it is how we make business decisions every day.